BAD CUSTOMER SERVICE & POOR CPA KNOWLEDEGE

I purchased a pain heat pack, 2 months ago. The heat pack started to leak. i returned item to Dischem Mondeor. I asked for replacement or refund. had to speak to 5 people re the defective item. they said they did not have in stock and that i should go to another dischem store. i also spoke to Manager and assistant manger. According to CPA i have 6 months to return defective item. I also had the till slip. The managers should be trained and well versed with the CPA and returns. I was very irritated and disappointed that they could not refund R54.95. JUST BAD CUSTOMER SERVICE. No with covid i have to risk going to another Dischem and having to perhaps go through the same ordeal.