Bad customer service again at Dis-Chem Sunninghill.

I am very angry with Dis-Chem and this is not the first time they have let me down. I went to collect my repeat prescription as I had been notified last week that they were ready for collection - I have three medications on repeat. When I collected I was not notified anything was wrong and when I got back to the office I opened the package to find out they had only dispensed two medications instead of 3. So when I call to find out what the problem is I get told the medication is out of stock. So not only was I not notified that the medication was out of stock, but the pharmacy also has not thought about how to rectify the problem. This is medication I have to take every day and I took my last pill yesterday. When I speak to the Dispensary Manager he blames the call centre for not informing me of the situation. Love the way nobody takes accountability for the fact that I have been inconvenienced and I have to ask them how they are going to fix problem. Now the manager will contact my doctor to get a new prescription for a similar drug - free of charge he says- really, do you really think I would pay for a new prescription when I never caused the problem? Thanks for your generosity. Seriously bad customer service - the people that should be taken to task are then 1. the call centre 2. the person who notified me to collect my repeat prescription who never said anything 3. the person who gave me my medication at the pharmacy and didn't notify me about the issue and 3. the dispensary manager who blames they system for my problem. The question is will this broken system be fixed? Not likely in my opinion.