Bad customer service

First of all I tried to phone the Dischem line twice and BOTH times the lines went dead after patiently waiting more than 30 minutes. I finally decided to go into Dischem at Willowbridge and tried to make a clinic appointment at the desk but of course no one was there ! Staff saw me standing there but no one assisted. I eventually had to call someone over to help of which they said the staff member was on lunch. ( Why was there no notice at Desk??) I then went to the customer service desk to ask for an appointment and the lady there was not very friendly. This was so before one in the afternoon. Really disappointed in such a big brand.