Bad Client Care service from DIS-CHEM PHARMACY Group

Dis-chem pharmacies DON'T even deserve a 1 star. Been trying to find out when buying with my Standard Bank Credit card it does not give an option on the Standard Bank paypoint machine to place the amount on budget. ONLY have this problem with Dis-Chem no other retailer. Three months down the line they still have not solve the problem. So by the way they make it sound like we/I as a client do not know the difference between a credit and debit card and that I must be aware that any amount below R300 can't be placed on budget SERIOUSLY!!! Spending not less than R750 and more everytime I need to go there. This only happened since Dis-Chem switched financial institutions to Standard Bank. They messaged me to contact their useless Client care line when in a Dis-Chem store so that their IT can assist which I've done around 16h00 as we all work during the day. Disclosing my issue to the lady who answered and giving her all the info she asked put on hold come back giving me some story talking to IT then on hold again then she answers ask my cell nr and promise to phone me back, still waiting in the store. Thought, ok will give them about 10min around 16h25min, one of the ladies at Dis-Chem called the 0860 nr handed me the phone to me just to listen to the recording informing me that the office hours are closed 16h30 really. After 3 months trying to get this sorted out. WHAT IS THE PROBLEM? WAS THE MIGRATION BETWEEN DIS-CHEM AND STANDARD BANK A PROBLEM?