Bad bad Service

I am the kind of person that does not complain, i have my own business and customer service is so important to me. I phoned monday 17/11/24 3 times, i send 2 what's ups and did not come right. I phoned on tuesday again and after holding on 20min i got to a consultant. I asked them to prepare my meds and i will collect. I send someone today to collect and the co-payment was over R900. When they phoned me, i refused and asked if the transaction was done through medical aid, the lady said to me it was but there is a note on the system, they must phone the medical aid. I said so did you phone the medical aid and she said no. I asked her to phone the medical aid and phone me back because i have been without pills for a long time. 30minutes later my driver returned without the pills with a message that they can not phone today, they can only phone on monday. After i told the lady i do not have medicine. I think you customer service is worst that bad. I will move my business to Van heerden apteek, those people treat you as people.