AWESOME SERVICE FROM A PHARMACIST AT DISCHEM BRACKENHURST

THIS IS AN EMAIL THAT I SENT TO THE DISCHEM BRACKENHURST BRANCH MANAGER ON 30/5/2025, OF WHICH I HAVE NOT RECEIVED AN ACKNOWLEDGEMENT OR A THANK YOU. I just want to make sure Litisha gets my note of appreciation. From: du Preez, Sharon Sent: 30 May 2025 12:41 To: *** Subject: ST DU PREEZ -

Dear Fanie

Thank you for providing me with your email address - Fanie – ***

I have never experienced such phenomenal service, not only once but continuously. No matter what I need, she goes out of her way to make sure I am sorted.

Litisha is a wonderful person; someone I look up to when it comes to customer service. She is the GEM OF DISCHEM! She can teach so many of your staff members how easy it is to appease a client, not just a Senior Citizen, but anyone. Litisha just does it with a smile—every time!

I want this to be known in your store and by the “powers that be.” Litisha must be commended. If it was not for her, I don’t think I would be part of Dischem. Her understanding of my needs, before I even know what I need/want, is out of this world.

I have been in the customer service industry for more than 20 years, and it is the first time I can genuinely say that I have received better service than I have offered my clients.

I am in awe of Litisha.