Appalling service from nurse at clinic!

For 15 long years I had my B12 injection administered at MKEM in Bellville each month as I'm a chronic patient. Built great relationships with everyone there and not on a single occasion did I receive bad service or attitude from anyone - they always happy and helpful when you get there. I moved to Durbanville and decided that I should try Dischem pharmacy in Village Square since its closer to home. I made an appointment two weeks ago with the nurse on duty for 16:40 today, and I specifically mentioned that I might be in meetings but will be there before 5. She then said she'll wait up to 5, I explicitly remember our conversion and her comment on this. Today, I got there around 16:55, and the response I got from her was beyond disappointed. Firstly, she said that I cannot come there at 5 (it wasn't 5 yet) , and that she wont say that because she leaves at 5. Her facial expression and everything about her response was of someone that did not want to help. A B12 injection does not take that long, but she had time to disagree and give very ****py response. Never in 15 years have I experienced this unhelpfulness from a nurse . I told her that I would not come this time if we didn't have that conversation. She clearly forgot and didn't even give me the benefit of doubt. Eventually then said I can enter the consultation room (was still not 5pm yet), but I felt so uneasy about the whole thing, especially her response and the fact that she indirectly called me a **** - I just took my things and left and told her I'll rather go back to MKEM. She was completely unphased and showed me the door. Appalling service!! This is my first experience ever with a nurse at Dischem, my first and last! I will never use your clinic services! You need to ask your staff to visit MKEM's clinic and understand what service is! Now I'll rather take the long drive to get proper service. You lost me for life.

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