Annoyed customer.

So on the 19th of January 2023, i called the dischem call centre to make an appointment for a pap smear. I proceed to explain to the consultant that i do not have the unnecessary cash for this and that my medical aid said i could claim it on medical aid and that dischem do take my medical aid for pap smears. She proceeds to assure me that that is correct.... However it was not. I arrived at fors**** dischem the morning of the 20th January 2023 for my pap smear and after conversation with the nurse om duty she explains to me that i needed a refferal doctor letter to have it processed through medical aid. I then explained to her that this wasnt relayed to me when i called the call centre the previous day. So obviously there is some miss communication between your staff which could've saved me a R310. I really needed to go for my pap smear and couldn't put it off again n so ended up paying the cash. Im just so annoyed because had i known i had to pay for it cash beforehand i could have then made other arrangements as this R310 was not in my family's monthly budget. Just so annoying.