5 days and still waiting for delivery

Dischem Carlsworld is the ridiculous, place and on line order 11 August for Adult Diapers. It is now 15h31 on Monday 16 September 2024 and apart from acknowledgement that order was received I have not received any communication from them.

I called to enquire the status on Friday 13 September and was advised that they did not have all ordered items and would deliver on Saturday; I then advised the lady that I had provided my work address and delivery would need to take place before 16h00 Monday to Friday. And that was that.

I called again and the switch board took my number with no return call.

I ordered essentials that I need for my mom, how is this acceptable when your delivery is promised in 3 days?