NT
Nthabiseng T
1 reviews | Active since Apr 2025
15 Aug 2025, 02:53
Why are charging me double
This is a new policy and I am new client, why are you guys deducting a double premium. The sales person could not change the date told me to email billing. I then received an sms stating that double the amount will be deducted. I don't have arrears, this is a new policy I am new client. Changing the inception date of the policy cannot have the result of a double premium what am I being charged for? Wesaal Werely Roos clearly cannot read English? You better refund my money I don't want this product. What is going to happen if I actually want to utilize this service.
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Replies (2)
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
15 Aug 2025, 09:51We're sorry to hear about your experience, Nthabiseng. We sincerely apologise for the inconvenience and frustration this has caused. Please note that we have taken the necessary steps to resolve this issue and we will be in contact as soon as possible.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply15 Aug 2025, 09:51
Official
We're sorry to hear about your experience, Nthabiseng. We sincerely apologise for the inconvenience and frustration this has caused. Please note that we have taken the necessary steps to resolve this issue and we will be in contact as soon as possible.
NT
Nthabiseng T's updateReviewer Update
12 Sept 2025, 12:18These people eventually refunded me for both deductions and confirmed in writting that the policy is cancelled. However I just received a sms informing that another double deduction is going off my account on 15/09. The level of uncimpetence is too glaring. Stay far away from them. I now have to escaate this matter to the FSC and medical ombud because surely I should not be having to inform a company that I am not their client after they sent me a confirmation of cancellation.
NT
Nthabiseng T's update12 Sept 2025, 12:18
Reviewer Update
These people eventually refunded me for both deductions and confirmed in writting that the policy is cancelled. However I just received a sms informing that another double deduction is going off my account on 15/09. The level of uncimpetence is too glaring. Stay far away from them. I now have to escaate this matter to the FSC and medical ombud because surely I should not be having to inform a company that I am not their client after they sent me a confirmation of cancellation.