WARNING to all Dis-Chem Health/ Kaelo members

WARNING to all Dis-Chem Health/ Kaelo members

I was injured in an accident on 4 August 2025. Three different doctors (including two heads of ER and a specialist surgeon) confirmed that I had a full-thickness rotator cuff tear requiring urgent surgery.

Facts: ER Head Dr. Stephens: Confirmed positive tests and wrote:“Diagnosis requires surgical intervention – please authorize admission.”

ER Head Dr. du Plessis: Confirmed the injury, noted that surgery was already booked for 25 Aug 2025, and that the surgeon motivated to Kaelo for urgent authorization.

Specialist Dr. Charl van den Berg: Warned that every day’s delay risks permanent disability, tendon retraction, muscle atrophy, and loss of arm function.

Despite all this,Dis-Chem / Kaelo REFUSED to authorize the operation, falsely classifying it as a “follow-up procedure.”

Nearly 40 days later, I am still untreated, living on painkillers, unable to sleep, and my arm may become permanently useless.

On HelloPeter (5 Sept),Dis-Chem promised they had “taken steps to resolve this” — but this was a hollow PR statement. Nothing has been resolved.

Ask yourself: Would you trust your health or your family’s health to a company that ignores doctors, delays urgent surgery, and risks permanent disability to save money?

Would you deal with Dis-Chem /Kaelo knowing how they treat their members?

Rate them based on my case and share your view.