WARNING!! *****!! I FEAR FOR MY ID AND BANKING DETAILS!!!

WARNING: *****! THIS IS FOR THE GAP COVER! I HAD TO REPORT IT AT MY BANK AS *****!! WITHOUT MY KNOWLEDGE, A PERSON AT DIS-CHEM TOOK OUT A PRODUCT UNDER MY NAME WITHOUT MY CONSENT!! I ASKED FOR GAPCOVER, AND WITHOUT MY KNOWLEDGE, THIS LADY TOOK OUT MEDICAL INSURANCE FOR ME! I'M CONCERNED ABOUT MY BANKING DETAILS AND ID NR! UPDATE: TODAY - IT MUST NOW BE REPORTED TO THE POLICE AS ***** FOR THE NEXT STEPS TO PROCEED. I CALLED, DISCHEM IS NOT HELPFUL AT ALL!!!!! KEEP TRANSFERRING ME TO DIFFERENT DEPARTMENTS AND SAYS THEY DON'T KNOW THIS PERSON AND CAN'T HELP ME! THE AGENT LITERALLY SAID SHE CAN'T HELP ME. YET, IT IS A DIS-CHEM POLICY NR!! BACKGROUND: Yesterday I went on the Dischem website, and chose GAPCOVER OPTION. When you call them, they just say someone will call you back. So I filled in the online form and then someone will call you back. A lady called me, almost immediately. Hellopeter rules stipulates not to mention names, but in this case, it's absolutely necessary for SAFETY. The lady's name is Katherine. Her surname is known to me, as she gave me her email address. There was NO, NO misunderstanding, I said I wanted GAPCOVER. She confirmed the premium monthly, R279.00, and explained some benefits and said as soon as we created the cover, I will receive all information via email. I gave my banking details telephonically, I was not comfortable with it, but she says it's for POPI act reasons. I had no reason not to trust her, she called from the Dis-Chem call-back. I asked her about my waiting period, as I should not have one, I have gap cover for years, and she went vague. She said I must send her proof of it, via email and she will immediately call me back. I emailed her my proof, it makes sense. And then she didn't call. Mentionable, that it is VERY difficult to get hold of the right department, so many options, and then the agent just tell you it's the wrong department. I called a few times to get hold of her, and couldn't. I left messages, she didn't call back. At this point I did get a policy nr, and I provided it to the agent when I called AGAIN. THE AGENT INFORMED ME, THIS WOMAN TOOK OUT MEDICAL INSURANCE on me!!! And still they couldn't get hold of her. I did get the impression that some previous agents covered for her. Because suddenly this agent said that this product type, is not gap cover. I asked AGAIN to talk to Katherine, and this agent said that she must work in sales. She's not aware of her. I was livid. I asked what the deductable amount is, and she couldn't tell me. So, i don't even know what on earth that woman did to whatever premium will be deducted on whatever product type she *****ulently took out under my name. I was told a manager will call me, that was 15:00 YESTERDAY. No phone call. And Katherine disappeared. And I'm stil stuck with sorting this mess out. While my mother is in hospital and that is where I should be, not writing zero star reviews on *****ulent people and transactions. RUN!! It's not a save company.