Useless Service

I signed up for Dischem Health in July, effective from 1 September, the debit order reflects on ny bank statement today, but to date I have not received any email correspondence with my Policy details.

You have to authorize a debicheck and Surprise Surprise, you cannot reverse the transaction. PLEASE cancel this policy and REFUND me immediately!!!!!!

It's been more than a month I signed up and all my efforts of contacting Dischem telephonically have been useless!!! I sent an email a few weeks ago about the Policy and all I received was Welcome new Member email. Absolutely useless and unacceptable that in 1 September like clock work the debit order was effected, but no communication or Policy documents. THIS IS *****!!!!!!