Unresolved Refund and Poor Customer Service Experience with Dis-Chem

I submitted my cancellation request within the 14-day cooling-off period; however, Dis-Chem has yet to refund the amount that was deducted. Despite numerous escalations and follow-ups, the matter remains unresolved. I have countless reference numbers and confirmation emails, but no progress has been made, and this issue has been ongoing since November.

Based on my experience, I cannot recommend Dis-Chem. Their call center frequently drops calls, making the resolution process even more frustrating and inefficient.