Unreliable service

Due to an error with their billing process and confirmation from my bank that no debit order ran they still had the audacity to suspend my service. My son urgently needs to see the doctor and we need to collect chronic meds. I was told they would debit on Wednesday (today is Monday) and then only lift the suspension. After I complained bitterly the call center told me the debit would go off today. After another call to the call center they told me tomorrow. What am I supposed to believe? I was with Discovery for 20 years and due to financial constraints had to move to a more inexpensive medical cover. In all the 20 years this never happened. I would advise anyone considering Dischem medical insurance to look elsewhere. It is a critical service and they obviously don't see it that way.