1 reviews | Active since Feb 2023
Unauthorized debits and no resolution from Dis-Chem
Today marks day 3 of me trying to get assistance from Dis-Chem Pharmacies regarding unauthorized debits from my account.
For more than 5 months, Dis-Chem has been debiting my account without my knowledge or consent. I have no idea how they obtained my banking details, as I have never agreed to any policy, subscription, or telephonic authorization with them.
Each time I email, I receive a response from a representative named Bulelwa requesting proof of the debits. I have sent screenshots of my bank statements multiple times, yet I am repeatedly asked to resend the same information. After complying again, I am now met with silence.
I have personally gone through months of bank statements trying to trace the first debit, something that should be investigated by Dis-Chem, given that the funds were taken without authorization.
This situation is extremely concerning. A company of this size should be taking matters like this seriously, especially in light of the Protection of Personal Information Act.
I am requesting:
A full explanation of how my banking details were obtained Immediate cancellation of any linked debit orders A full refund of all unauthorized debits
If this matter is not resolved urgently, I will have no choice but to escalate it further through the relevant consumer protection channels.
The responsibility was on OneSpark to contact all registered customers and inform them of the merge taking place, which they never did. Nonetheless, Nitisha went above and beyond to make sure I understood exactly what happened, she took the time to call me late in the evening to make sure my query was resolved.
The responsibility was on OneSpark to contact all registered customers and inform them of the merge taking place, which they never did. Nonetheless, Nitisha went above and beyond to make sure I understood exactly what happened, she took the time to call me late in the evening to make sure my query was resolved.
