Unauthorized debit and unhelpful service from staff who refuse to refund my money

Item: Dis-Chem Health (Medical Insurance & Gap Cover)
Rating: 1
Author: Luqman I

Every time you call or send an email they give you a different reference number. See below. I asked for this policy not to take effect on 1 Dec 2025 after receiving notification of an increase due on 1 Jan 2026 before my 1st debit was even taken on 1 Dec 2025. The service is terrible and manager Thabiso is always on lunch or in meeting and never able to assist. I asked that the policy not take effect on the 24 Nov 2025 in writing via email and telephone yet was still debited R3186 and now they refuse to refund me my money or take the policy wording on cooling off period seriously which by the way is not clear in wording.

They refuse to explain why benefits were removed in the year 2026 coming yet the policy was still set to Increase annually yet I never even had the policy for 1 month and no they can't and won't help and neither will they refund a debit they took upon me asking. Them to not debit and not proceed with the plan. (wf_***)

(wf_***)

Please also check reference wf_ *** –

This was before reference wf_***

Helpful (0)

Replies (2)

Luqman I's updateReviewer Update

08 Dec 2025, 21:41

I am awaiting a reply via telephone from escalations and a lady names Xoliswa who said she would motivate for my to get a refund on my debit order and this has not yet happened yet Dischem health and Kaelo have rep**** numerous times after saying they have terminated the policy now and yet will not refund my money for a policy as per the app was supposed to go into effect 1 Dec 2025 yet they are adamant I must give them 30 day notice for a policy not yet "live"

Luqman I's update08 Dec 2025, 21:41

Reviewer Update

Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial

10 Dec 2025, 10:27

Luqman, we are so sorry to hear about your refund experience. We have escalated to the relevant department, and we will reach out to you as soon as possible.

Dis-Chem Health (Medical Insurance & Gap Cover)'s reply10 Dec 2025, 10:27

Official

Luqman, we are so sorry to hear about your refund experience. We have escalated to the relevant department, and we will reach out to you as soon as possible.