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derek M

1 reviews | Active since Mar 2014

20 May 2026, 14:40

Sorry I subscribed to this service. Utterly shocking!

And once again, second month in a row my policy has been suspended for non payment. In the 1st instance (last month) they notified me that the debit order failed. There were funds in my account and my bank had no record of an attempted transaction. It took them several days to re-instate my services. It is now the 20th of the month and I have received notification that my services have been suspended due to non payment. My debit order is only supposed to go off on the 1st of the new month and there is no record from my bank that a transaction has been attempted. This is unacceptable as medical insurance is a critical service and they have failed me twice in a row. I would recommend people to STAY AWAY FROM DISCHEM HEALTH as they are *********** and completely unreliable. I am sorry I ever took them onboard as my medical service provider.

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Replies (1)
Dis-Chem Health (Medical Insurance & Gap Cover)
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply21 May 2026, 12:53
Official
Hi Derek. Thank you for reaching out. We sincerely apologise for your experience and understand your frustration. Please rest assured that we have taken the necessary steps to resolve this issue.