Service not existed.

No client service for claims whatsoever, we have been part of the gap cover team since 2023 without claiming, this year we have been trying to claim since 18th June for one claim and since 28 July 2025 for the second claim, my husband is the main member on the policy Mr Bloem ID number ***, we have multiple reference numbers but every time we send outstanding documents we have to either send it more than once or there is more outstanding documents. Claim one reference numbers: ***4, ***5, second claim reference for outstanding documents ***. This morning my husband received a sms stating there is again outstanding documents but it is not stated what is outstanding. I am really disappointed in the service we have been receiving. My husband can be contacted on ***