Ridiculous and absolutely atrocious service

I took out a policy about 5 months ago.I am a premium member and pay about R800 monthly.Recently I received a few sms and an email stating that 2 of my benefits will be taken off my policy as of January 2025.I called them and spoke to a consultant regarding this and her answers were that the premium was too high and many couldn't afford so they had to cut off some benefits.i mentioned that I can afford the premium and why is my benefits being cut.i mentioned that if they are cutting off benefits then then the premium should be adjusted for those who cannot afford the higher premium.Why must I suffer the consequences of non affordability when I'm paying the higher premium.She answered by saying...I DONT KNOW.... everything that I asked her was received with a response...I DONT KNOW.This absolutely ridiculous as they don't have trained consultants and nobody wants to speak with me.I sent several emails asking them to call me, nobody did.I want all my premiums refunded as I cannot get any assistance and I have not used the medical aid since inception.