Refund my father

Dear Dischem Health,

I am writing on behalf of my elderly father, Mr Lutango, regarding his insurance policy KH48609. We are deeply concerned about the handling of his policy and the issues he faced while trying to access benefits.

From the outset, it was clear that the coverage options were not adequately explained to my father. Specifically, there are no nearby network-covered facilities, which should have been a significant factor when he decided to purchase this policy. My father was assured that he could seek treatment from out-of-network providers and subsequently file for reimbur*****t. However, when he attempted to do so, he faced an extremely convoluted process with no clear guidance on how to claim a refund.

After numerous unsuccessful attempts to get assistance, my father ultimately decided to cancel the policy. Shortly thereafter, he required hospitalization and had to seek care at a public facility, further highlighting the inadequacy of the insurance coverage he had purchased.

Despite his contributions of over 5K in premiums, the cancellation process was straightforward, yet no refund has been issued. We feel that this situation not only compromised his health but has also led to significant financial strain during a vulnerable time in his life.

Given these circumstances, we formally request:

A full refund of all premiums paid from the inception of the policy to cancellation. Reimbur*****t for any claims submitted, which were wrongfully denied. We have been met with insufficient support from your consultants, who seem unaware of the claims process. We believe this lack of support reflects a systemic issue within your company.

We expect a prompt response to this request. Should we not receive a satisfactory resolution, we will be compelled to escalate this matter to the relevant regulatory authorities and consider further action.

Thank you for your attention to this urgent matter. We look forward to your prompt response.