Refund Demanded – Debited for Policy With No Benefits Received

I am extremely dissatisfied with how Dis-Chem Health has handled my policy and debit.

An amount of R800 was debited from my bank account, yet my policy benefits were only set to commence on 1 March 2026. I requested cancellation of the policy, and it was confirmed cancelled as of 28 February 2026. I have not used any benefits and did not receive any services under this policy.

I would like to know exactly what I have paid R800 for on 5 February2026, as my benefits had not even started before cancellation. It is unacceptable to debit a client for a policy they have not benefited from in any way.

Furthermore, I requested a copy of the call recording where the cooling-off period and policy terms were discussed. I am still waiting for this recording. It is concerning that Dis-Chem Health was quick to cancel the policy, yet there is a delay in providing the call recording and refunding my money.

I formally demand:

A full refund of the R800 debited from my account

Immediate release of the requested call recording

A clear explanation as to why I was charged for a policy that had not yet provided any benefits

If this matter is not resolved urgently, I will have no choice but to escalate it further.

I expect prompt resolution.