jJ
jairusd J
1 reviews | Active since Apr 2017
04 Jan 2026, 06:34
Poor service delivery
I have responded over 3 times to the email from Dis-chem but yet not a single response. But whwn i was taking the cover, they responded instantly even on weekends. Please advise asap. I have sent the requested documents on the email but no response.
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Replies (2)
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
06 Jan 2026, 11:19We're sorry to hear about your experience. We understand how frustrating this may have been. We assure you that we have taken the necessary steps to resolve this matter, and we will be in contact as soon as possible.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply06 Jan 2026, 11:19
Official
We're sorry to hear about your experience. We understand how frustrating this may have been. We assure you that we have taken the necessary steps to resolve this matter, and we will be in contact as soon as possible.
jJ
jairusd J's updateReviewer Update
03 Feb 2026, 09:05i have still not been assisted by Dis-Chem health insurance, i have had to reverse the premium debit order to get attention from them, the very next day i received an email stating the debit order didn't go through, but not a single response regarding the issues i have addressed. they were short staffed and then the automatic response comes stating 3 to 5 working days, LOL. my query is since December 2025.
jJ
jairusd J's update03 Feb 2026, 09:05
Reviewer Update
i have still not been assisted by Dis-Chem health insurance, i have had to reverse the premium debit order to get attention from them, the very next day i received an email stating the debit order didn't go through, but not a single response regarding the issues i have addressed. they were short staffed and then the automatic response comes stating 3 to 5 working days, LOL. my query is since December 2025.