Poor Service and Unauthorized Charges After Policy Cancellation

I took out a gap cover policy with Dis-Chem Health, and my experience has been extremely frustrating and disappointing. After signing up, I realised that the cover I received was not what had been explained to me. It also appeared that additional products had been added without my full understanding or consent. Based on this, I decided to cancel the policy. I contacted their call centre to cancel, but I was told that cancellation could not be done telephonically and that I needed to submit my request via email. I then sent a formal email clearly stating that I wanted to cancel the policy. Despite following the correct process and notifying them in writing, debits have continued to go off my account after my cancellation request. This is completely unacceptable, as I have already communicated my intention to terminate the service. There has been no proper resolution or confirmation provided, and I am now left out of pocket for a service I explicitly cancelled. I would strongly caution others to carefully review what they are signing up for and to ensure that cancellations are properly actioned, as my experience has been the opposite of what one would expect from a reputable provider. I am still awaiting: Confirmation that my policy has been cancelled A refund of all debits taken after my cancellation request I hope this matter is addressed urgently.