Poor customer assistance

Needed assistance to try and find a dentist on their portfolio. Was told to check the app and get the practice number. Then to call them back. If I already have the practice number on their app then I would not need to confirm if a particular dentist is on their portfolio. Hello ..! Sounds to me their consultant did not want to assist. Their App does not work well. You type in a particular area, it gives you everywhere but the exact area. Consultant's attitude and app not customer orientated.