POOR AND DISGUSTING SERVICE

Item: Dis-Chem Health (Medical Insurance & Gap Cover)
Rating: 1
Author: Shameem E

the worst expereince I have ever experienced with GAP Cover. Please do yourself a favour and do not waster your time ont his GAP Cover. I have been battling since the beginning of March 2025 to get a claim through and settled for a procedure in December 2024. I have no idea which is more pathetic, their service or their excuses, actually its both.

I received an email from the claim supervisor - Roxanne Ramlucken and yet when I call them, I am unable to speak to her as she works from home ( thats what I ws told by the call center) and I cannot reply to her email as it is from a NO-REPLY address.

What kindor service is this? @Dischem - you should re-look at your partnership with KAELO - they are just a complete waste of time and money

Helpful (0)

Replies (1)

Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial

08 Apr 2025, 08:31

Hi Shameem. Thank you for bringing your concerns to our attention. We are truly sorry to hear about the frustrating experience you've had with our GAP Cover service and the difficulties you've faced in getting your claim processed. We have escalated to the relevant department, and we will reach out to you as soon as possible.

Dis-Chem Health (Medical Insurance & Gap Cover)'s reply08 Apr 2025, 08:31

Official