Poooooooooor service

No client service for claims whatsoever, we have been part of the gap cover team since 2023 without claiming, this year we have been trying to claim since 18th June for one claim and since 28 July 2025 for the second claim, my husband is the main member on the policy Mr Bloem ID number ***, we have multiple reference numbers but every time we send outstanding documents we have to either send it more than once or there is more outstanding documents reference numbers: ***914365, second claim ***0, ***6. We receive emails and sms messages about outstanding documents and we have to resend documents about 4 times per claim and just receive automated response messages and have to resend the documents again, with the last 2 emails I did not get any automated response message to give me a reference number for my email with attached documents. Disappointed does not begin to explain what we are feeling about the non existent service we have been receiving there is much beter gap cover service providers that actually deliver a service and pay claims but we choose dischem which was clearly a mistake. My husband can be contacted on ***