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Colleen O
1 reviews | Active since Aug 2015
22 Apr 2025, 13:27
NON-PAYMENT OF AUTHORISED CLAIM
I got a refund claim code authroised for my bills from Joan a case Mananger on 6th December 2024. Since then one bill of around R400 was paid the balance of over 2000 has not been paid and everytime I follow up there is no clear answer
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Replies (4)0
Replies (4)
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
22 Apr 2025, 13:59Colleen, we are so sorry to hear about your claim experience with us. We sincerely apologise for the inconvenience and frustration this has caused. We have escalated to the relevant department, and we will reach out to you as soon as possible.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply22 Apr 2025, 13:59
Official
Colleen, we are so sorry to hear about your claim experience with us. We sincerely apologise for the inconvenience and frustration this has caused. We have escalated to the relevant department, and we will reach out to you as soon as possible.
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Colleen O's updateReviewer Update
22 Apr 2025, 14:01Thank you I look forward to hearing from you
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Colleen O's update22 Apr 2025, 14:01
Reviewer Update
Thank you I look forward to hearing from you
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Colleen O's updateReviewer Update
02 May 2025, 11:30still no assistance - i received and email and no reply as yet
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Colleen O's update02 May 2025, 11:30
Reviewer Update
still no assistance - i received and email and no reply as yet
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
05 May 2025, 16:23Thank you for your feedback Colleen, and we sincerely apologize for the inconvenience you’ve experienced. We understand your concerns and have followed up with the relevant team to address the matter.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply05 May 2025, 16:23
Official
Thank you for your feedback Colleen, and we sincerely apologize for the inconvenience you’ve experienced. We understand your concerns and have followed up with the relevant team to address the matter.