lC
liesl C
1 reviews | Active since Oct 2014
19 Feb 2025, 12:52
No service, POPI Act breach
A month ago i was unable to access the app 'error message stated details invalid' logged a complaint and was assured the tech team will investigate and make contact. To date I still have no idea how it is my App profile was deleted excellent service i say
Helpful (0)
Replies (4)0
Replies (4)
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
19 Feb 2025, 16:05We're sorry to hear about your experience, Liesl. We sincerely apologise for the inconvenience and frustration this has caused. Please note that we have taken the necessary steps to resolve this issue
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply19 Feb 2025, 16:05
Official
We're sorry to hear about your experience, Liesl. We sincerely apologise for the inconvenience and frustration this has caused. Please note that we have taken the necessary steps to resolve this issue
lC
liesl C's updateReviewer Update
20 Feb 2025, 12:58the latest bull **** now is me the member DOES NOT HAVE THE RIGHT TO (AS PER PROCESS) TO INSTRUCT MY SERVICE PROVIDER TO CANCEL AN INVALID CLAIM! THE GP logs the claim as a repeat visit BUT IN ACTUAL fact its a cancellation fee of R350.00! Spoke with a Gloria and Lesego who was of NO help to me and when i asked for the Manager - i am told the team leader is in a meeting! I work in a call centre i KNOW THAT TO BE CODE HE/SHE DOES NOT WANT TO SPEAK TO ME AND THEN CLAIM WILL CALL BACK!!!! Absolutely disgusting!!!!!!
Gloria waws more worried about the GP reclaiming and or NOT wanting to see me!!! how disgusting!
Gloria waws more worried about the GP reclaiming and or NOT wanting to see me!!! how disgusting!
lC
liesl C's update20 Feb 2025, 12:58
Reviewer Update
the latest bull **** now is me the member DOES NOT HAVE THE RIGHT TO (AS PER PROCESS) TO INSTRUCT MY SERVICE PROVIDER TO CANCEL AN INVALID CLAIM! THE GP logs the claim as a repeat visit BUT IN ACTUAL fact its a cancellation fee of R350.00! Spoke with a Gloria and Lesego who was of NO help to me and when i asked for the Manager - i am told the team leader is in a meeting! I work in a call centre i KNOW THAT TO BE CODE HE/SHE DOES NOT WANT TO SPEAK TO ME AND THEN CLAIM WILL CALL BACK!!!! Absolutely disgusting!!!!!!
Gloria waws more worried about the GP reclaiming and or NOT wanting to see me!!! how disgusting!
Gloria waws more worried about the GP reclaiming and or NOT wanting to see me!!! how disgusting!
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
20 Feb 2025, 13:41We apologies for the inconvenience, Liesl. We have escalated to the relevant department, and we will reach out to you as soon as possible.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply20 Feb 2025, 13:41
Official
We apologies for the inconvenience, Liesl. We have escalated to the relevant department, and we will reach out to you as soon as possible.
lC
liesl C's updateReviewer Update
25 Feb 2025, 17:49i logged my concern 5 days ago - since then i got 2 missed calls and an email to ask which date the invalid claim was! Since then NO RESPONSE OR UPDATE WRT THE INVALID CLAIM AND HOW THIS SERVICE PROVIDER ALLOWS GPs to make invalid claims ' repeat visit'. THE TL Gloria and Lesego spoke of IS ALSO YET TO CALL ME BACK WHAT FABULOUS SERVICE PROVIDER I HAVE
lC
liesl C's update25 Feb 2025, 17:49
Reviewer Update
i logged my concern 5 days ago - since then i got 2 missed calls and an email to ask which date the invalid claim was! Since then NO RESPONSE OR UPDATE WRT THE INVALID CLAIM AND HOW THIS SERVICE PROVIDER ALLOWS GPs to make invalid claims ' repeat visit'. THE TL Gloria and Lesego spoke of IS ALSO YET TO CALL ME BACK WHAT FABULOUS SERVICE PROVIDER I HAVE