CD
Charlene D
1 reviews | Active since Feb 2022
05 Mar 2025, 12:30
No cover from Dischem Health due to their payment system
We have a medical policy with DisChem. Our payment failed for 1/3 due to circumstances beyond our control. We are in a position now to make the payment that was due and upon calling the call centre was told abruptly this is not possible due to you guys not accepting manual payments. We have to wait until 14/3 for billing to happen. I find this ********* and unacceptable as we will be without cover until then and are in a position to pay. Please come back to me today with the solution! Charlene Davids ***
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Replies (2)CD
Charlene D's updateReviewer Update
07 Mar 2025, 00:00I neec feedback and comms from you guys - no feedback wrt my complaint.
I will be contacting your Ceo John Jutzen tomorrow if no acceptable comms from your side!
Sies man! You dont treat ppl like this! May this business go under in no time.
I will be contacting your Ceo John Jutzen tomorrow if no acceptable comms from your side!
Sies man! You dont treat ppl like this! May this business go under in no time.
CD
Charlene D's update07 Mar 2025, 00:00
Reviewer Update
I neec feedback and comms from you guys - no feedback wrt my complaint.
I will be contacting your Ceo John Jutzen tomorrow if no acceptable comms from your side!
Sies man! You dont treat ppl like this! May this business go under in no time.
I will be contacting your Ceo John Jutzen tomorrow if no acceptable comms from your side!
Sies man! You dont treat ppl like this! May this business go under in no time.
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
10 Mar 2025, 08:07We're sorry to hear about your experience, Charlene. We understand your frustrations and we assure you that we have taken the necessary steps to resolve this, and we will reach out to you to assist with this matter.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply10 Mar 2025, 08:07
Official
We're sorry to hear about your experience, Charlene. We understand your frustrations and we assure you that we have taken the necessary steps to resolve this, and we will reach out to you to assist with this matter.