TB
Taryn B

1 reviews | Active since Jul 2021

03 Sept 2026, 09:54

********* money hungry medical scheme.

Dischem Health tells sick patients that they cannot go to a doctor because their symptoms does not qualify them to speak to their doctor in person. After being asked my symptoms I am told my symptoms do not warrant me going to my family doctor and that I have to speak with their virtual doctor. So you expect me to share my medical history with a stranger on the phone - a person who can't check my temperature, hear the tightness on my chest, give me any injections - why, why can I not see my doctor when I pay you guys every month and this would only be my 5th visit to the doctor for the year. So I ask the consultant what the difference is as I would like to see my doctor, is it because you do not want to pay my doctor and she tells me no we pay the virtual doctors as well. So pay my doctor and let me see the health care professional I am comfortable with. Also to be told over the phone my symptoms are not severe enough for physical examination how can that determination be made after speaking with me for not more than 5 minutes when I am struggling to get my words out because of a heavy chest. You are dealing with people's health at least act as if making money is not your only concern.

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Replies (1)
Dis-Chem Health (Medical Insurance & Gap Cover)
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply03 Sept 2026, 16:26
Official
We're sorry to hear about your experience, Taryn. We understand how frustrating this may have been. We assure you that we have taken the necessary steps to resolve this matter, and we will be in contact as soon as possible.