LT
Lynne-Mari Tomlinson

1 reviews | Active since Dec 2024

18 Dec 2024, 09:01

I am heartbroken and outraged

I deeply regret my family’s experience with Dis-Chem Health. My father-in-law, was the main and sole member of their health insurance plan. When his health deteriorated, I urgently contacted Dis-Chem Health, pleading for help to get him admitted to a private hospital.

Despite numerous emails and calls, no one was willing to assist. Tragically, he passed away over the weekend due to this negligence. We trusted this insurance for critical support, but in our moment of need, it failed us completely.

I am heartbroken and outraged. To add insult to injury, we now face complications in canceling the policy since the main member is no longer with us.

If you’re looking for reliable health insurance that prioritizes care and action in emergencies, I cannot recommend Dis-Chem Health. Our experience was devastating and unacceptable.

How can companies get away with this!

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Replies (2)
Dis-Chem Health (Medical Insurance & Gap Cover)
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply18 Dec 2024, 09:45
Official
We sincerely apologise for the experience you've faced with our insurance Lynne-Mari. Sending our Condolences to you and your family. Your feedback is important to us, and we want to make things right. We assure you that we have taken the necessary steps to resolve this issue. 

LT
Lynne-Mari Tomlinson's update18 Dec 2024, 09:50
Reviewer Update
The only way to resolve this so called "issue" is with a time machine!!! Someone lost their life, there is no steps to resolve this.