RS
Riona S
1 reviews | Active since Aug 2012
17 Jun 2025, 22:22
Extremely slow processing times!
Being new to Dischem Gap cover, I submitted the doctors statement to Dischem gap cover on the 12th of May. I received no response. I followed up and then received a response towards beginning of June to submit the claim online. I submitted it online on the 09th of June and then received a response that the claim has been received. Then on 11th of June they forwarded the claim to Med Claim Assist. Its been one month and the process is so slow and I have not as yet heard anything on the claim. Best to move the gap cover to another company. My mum's gap cover with another company responded so quickly as compared to Dischem.
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Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
24 Jul 2025, 08:10We're sorry to hear about your experience, Riona. We understand how frustrating this may have been. We assure you that we have taken the necessary steps to resolve this matter, and we will be in contact as soon as possible.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply24 Jul 2025, 08:10
Official
We're sorry to hear about your experience, Riona. We understand how frustrating this may have been. We assure you that we have taken the necessary steps to resolve this matter, and we will be in contact as soon as possible.