Exceptionally Inconvenient and Unsatisfactory Customer Service

I have phoned Dischem five times and written emails trying to reinstate a policy. I have been told on the phone that the policy is terminated, and I must write an email instead, which I have. I don't receive email responses that adequately address the matter.

Moreover, one consultant I spoke to was dismissive and had an abrasive tone. She stated that I'd only asked to change bank details, not reinstate, but this is untrue. My email addresses the reinstatement and change of bank details, which were not recorded on the system. She then stated that my email was likely not received and that I'd have to email again. This is unacceptable.

It is now the 3rd of April, the issue is not resolved, despite my email two weeks ago, on the 21st of March, as well as a follow-up email on the 31st of March. This means that a 2-month waiting period for access to health benefits and doctors will ensue.

The email I received stated that there are two missed premiums to be paid for the policy to be reinstated. I asked for the amount via email to be able to pay, and never got a response.

It is disappointing that this matter has not been given sufficient attention. It has made my journey with Dischem Health Insurance exceptionally inconvenient and unsatisfactory. I regret my decision to take out a policy.