Double Debit and Poor Customer Service

I am writing to formally raise a complaint regarding a double debit on my account and the lack of assistance I have received to resolve the matter.

On 25 February, my account was debited twice by Dis-Chem Health. I escalated this issue on the same day and have since sent two emails requesting assistance. Unfortunately, I have not received any meaningful response or assurance that the matter is being investigated.

I also contacted your call centre and spoke with a consultant, Kim Mabaso. The interaction was very disappointing. After I explained the situation and confirmed that I had already sent two emails, I was informed that there was nothing she could do and that I simply had to wait for someone to respond to my email. The manner in which I was spoken to was unprofessional and unhelpful.

As a customer, I expect prompt assistance, especially when it involves an incorrect debit from my account. I would appreciate it if this matter could be urgently investigated and the duplicate debit refunded. Additionally, I request feedback regarding the conduct of the consultant mentioned above.

Please treat this matter as urgent and provide me with an update on the status of my refund and the steps being taken to resolve this issue.