JM
Jane M

1 reviews | Active since Jun 2021

10 Mar 2025, 11:35

dissapointed by kaelo Dischem Scheme

i just want to share this with you since i didn't get any respond via email or on call. i called in and the lady was helping me told me to check and see who my broker and chat to them, after she hang up on me. according to my understanding i have unlimited visit for doctors and only had to pay every time after the visit. i wanted to understand this. i was disappointed when i went to Dischem to get medication (flu medication). I was told that Kaelo will only cover me April. Kanjani when I have this medical scheme for 2 years? i had to cancel this and funny enough i got an email saying cancel within a day. ja neh what a business.

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Replies (1)
Dis-Chem Health (Medical Insurance & Gap Cover)
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply12 Mar 2025, 09:38
Official
We're sorry to hear about your experience, Jane. We understand how frustrating this may have been. We assure you that we have taken the necessary steps to resolve this matter, and we will be in contact as soon as possible.