DISCHEM INSURANCE A NO GO FOR PENSIONERS

On the 8th November 2024 I was rushed into hospital (Arwyd) as an emergency my BP was nearly 190. I have placed my grievance on here and to Dischem Insurance. I followed the procedure I was told with 1 mistake I made at the time that I knew off. Not going via my GP AS SHE WAS CLOSED (AFTER HOURS) I thought I was having a heart attack or stroke. Was battling to breath. ARWYD staff at reception called 4 times to get authorisation and no answer. On my arrival I asked for my GP who practices at ARWYD Hospital. My partner also asked for them to call her. They did, I did not have a pre- condition. I don't smoke hardly ever drink keep fit ,mediate etc. Now prior to all this I called in and spoke to a call agent who answered. He told me what procedure to follow, I did exactly what he said but could not get hold of my GP. Today I call In 9th December to get a authorisation number to go see same GP. The same man answers as before, I never asked for him. I run him threw what I did and ask if I did something wrong. He says the only thing he can think off is if it was a pre condition.... WHICH IT WAS NOT.... and that the wrong number was called .Arwyd called 4 different numbers.The line you call during the day is not the same line to call after hours. This recording I will request. As till now Dischem Health will not pay my bill. Submitted without prejudice. I am still declined with payment from DISCHEM INSURANCE.