DISCHEM HEALTH MEDICROSS SENIOR CITIZEN

I was very happy with Dischem Health until recently. Dischem Health states what dentist and doctors you may go to. A while ago I contacted Medicross Dentist, needed some dentistry. I was informed by Dischem that they work on codes and the dentist must call in for authorisation. When I arrived at Medicross I was informed by Dentist they would send a quote they don't call for authorisation. However Dischem who has Medicross on their list of dentists state they want a call. I then get a bill from Medicross of R467.10. As a pensioner getting R2190 per month its a big deal. I advise Medicross that I will pay the bill next pension payout. Almost daily Medicross sent payment demands. Again I submit a email confirming when I can pay. Then another bill, R151.66. The original bill did not request R618.76. Then I needed another procedure and Dischem states dentist must call for authorisation. Again Medicross declines my request. I call Dischem Health again. Now please note I am a pensioner,every call is money... airtime again and again. I arrive at dentist, in front of all sitting clients the reception lady advises me I am in arrears with X amount. The amount was paid proof sent. She does not take my word, but asks for proof. I am now standing in a que, people sitting in a very quite waiting area all listening. Absolutely not acceptable...... then I get a bill for R1266 odd for the lab work. At 8.04 I called Dischem Health, the lady said repairs are covered but need a code. The lab advises me, Dischem does not cover repairs. Now cannot get my plate back unless I pay cash. Who is at fault now, YOU TELL ME. Again note I am a pensioner. I don't expect miracles I just want to deal with compitant people.