Dischem Clinic Poor Customer Service [SA]

Myself and my wife took our baby to Dischem Gateway multiple times for her vaccinations This morning as I write this.. I requested a simple letter stating that myself and my wife[ which is the truth brought our child for her vaccines or check ups on the given dates that are on the system. The male nurse who assisted us, Sibongile (if I'm not mistaken), mentioned that he spoke with his regional manager, and they wouldn't be able to provide the letter.

I explained that this letter was very important to me, especially as he was the one who helped us during the visit the male nurse even knows myself and my wife as we have been there about 3 times so far.. Despite this, the request was denied. For a large company like Dischem, it's incredibly frustrating that something as simple as this can't be done.

Please treat this request with urgency. A basic letter on Dischem letterhead confirming the dates and details of our child's check-up should not be a problem. I look forward to a swift resolution. Please direct this request to Dischem Gateway or Dischem head office ...