BN
Berta N
1 reviews | Active since Jan 2023
27 Jan 2026, 11:55
Dis NIE Chem nie
I have been a customer of Dis-Chem Health Insurance for approximately a year. While the cover is limited, it initially served its purpose. Until it didn’t.
What is advertised and what is delivered appear to be two very different things. Doctors themselves have cautioned that, despite assurances of cover, payments are often not honoured when claims are submitted.
Recently, I experienced financial difficulty and proactively contacted Dis-Chem Health Insurance to enquire whether a payment arrangement could be made. Their stated response time is 1–2 business days. I submitted a second enquiry to the correct email address on 20 January.
Seven days later, instead of a response or assistance, I received a notification that my policy had been cancelled.
No engagement. No discussion. Just cancellation.
Very disappointing service, if I could give you minus 1 red star, I would. This is certainly not the support one expects from a health insurance provider. I will be sharing this experience openly so that others can make informed decisions.
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Replies (3)0
Replies (3)
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
27 Jan 2026, 12:15We're sorry to hear about your experience, Berta, and understand how frustrating this must have been. Please be assured that we have escalated the matter, and our team will be in contact with you as soon as possible.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply27 Jan 2026, 12:15
Official
We're sorry to hear about your experience, Berta, and understand how frustrating this must have been. Please be assured that we have escalated the matter, and our team will be in contact with you as soon as possible.
BN
Berta N's updateReviewer Update
30 Jan 2026, 12:54Since our last correspondence I have been so confused as to when exactly my last day of insurance was, because some of your colleagues say end of January, some say end of December (as below). You choose to nitpick every single thing that I have said and done and place it under scrutiny, while your own wrongdoings get conveniently swept under the rug. I strongly suggest that you address the conduct of Lauren de Vos, who sent me the message below.
The content of your communications is unacceptable, unprofessional, and indicative of a complete disregard for policy consistency, ethical conduct, and respectful client engagement. Policies appear to be app**** arbitrarily, with no consideration for the real impact on customers and their families.
Had Kaelo, or any affiliated entity, communicated clearly and transparently from the outset, rather than abruptly cancelling my insurance; this situation could have been handled with understanding. Instead, the manner in which this was dealt with reflects ************ and a lack of accountability.
I regard this as bullying and misleading conduct by a service provider. Companies that operate without integrity place undue strain on ordinary families who are simply trying to manage their responsibilities.
This correspondence will stand as my final engagement on the matter. The wrongdoing is evident, yet it has been deliberately ignored rather than addressed. At some point, such conduct will have consequences.
BN
Berta N's update30 Jan 2026, 12:54
Reviewer Update
Since our last correspondence I have been so confused as to when exactly my last day of insurance was, because some of your colleagues say end of January, some say end of December (as below). You choose to nitpick every single thing that I have said and done and place it under scrutiny, while your own wrongdoings get conveniently swept under the rug. I strongly suggest that you address the conduct of Lauren de Vos, who sent me the message below.
The content of your communications is unacceptable, unprofessional, and indicative of a complete disregard for policy consistency, ethical conduct, and respectful client engagement. Policies appear to be app**** arbitrarily, with no consideration for the real impact on customers and their families.
Had Kaelo, or any affiliated entity, communicated clearly and transparently from the outset, rather than abruptly cancelling my insurance; this situation could have been handled with understanding. Instead, the manner in which this was dealt with reflects ************ and a lack of accountability.
I regard this as bullying and misleading conduct by a service provider. Companies that operate without integrity place undue strain on ordinary families who are simply trying to manage their responsibilities.
This correspondence will stand as my final engagement on the matter. The wrongdoing is evident, yet it has been deliberately ignored rather than addressed. At some point, such conduct will have consequences.
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
30 Jan 2026, 13:04Hi Berta, Thank you for sharing your concerns. I want to assure you that your feedback has been carefully noted and has been forwarded to the relevant team for review. Our team will assess the matters you have raised and will communicate with you directly regarding any updates or resolutions. We appreciate your patience as this process is carried out.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply30 Jan 2026, 13:04
Official
Hi Berta, Thank you for sharing your concerns. I want to assure you that your feedback has been carefully noted and has been forwarded to the relevant team for review. Our team will assess the matters you have raised and will communicate with you directly regarding any updates or resolutions. We appreciate your patience as this process is carried out.