*********** debit ****mers

In July I called to ask about their products , and decided one in particular was the one I wanted , told the call centre agent that they must deduct or start my first premium at the end of August , how ever end on July the bank account of which I had registered is not my salary account i deposit money in that accout for the purposes of debits and savings so when they tried to debit the transaction did not through as I had not deposited money . I then sent an email explaining that the debit should be 31st August 2024 and they must not debit twice as this is the new "membership " on the 4th August they called to confirm this however end on August they debit twice when I tried to call since it was the weekend thelinwe says they work between Monday and Friday. I called Monday morning of the 2nd September 2024 spoke to Lerato Masikela who tells me she cant transfer me to the billing department and they have no number she can give me so i can call thrm myself and continue waste money and time as if that debit they took was not enough . As a result of that swcond debit which was not budgeted for I incurred interest and continue to accumulate arrears and interests because I had accounts that I needed to pay but could not . I then sent an email cancelling the policy and asking for both mymoney which they took and offered no service at all, they ignoring me .