Call centre agent disappointed

There was a agent lady that phoned me the same day I showed interest very helpful. I ask her to phone me back on Wednesday like she did I told her I’m going to take the plan but not right away because I have some thing to sort out but I will ask them to phone me again and that I will like to speak to the lady that assisted me first because she was very helpful and kind.( This was last week) Yesterday -Monday a lady for dis chem phone me I told here I already spoke to someone and explained everything to the first lady that assisted me then she came back with an answer as follow.

“ Well mam what is the wait up and the problem because it seems like you are just wasting our time”

But I already explained to the first agent everything and I gave her a time slot to call me back in a month if possible, otherwise I will get in contact with the agent(call centre )and ask for the first lady that spoke to me.

Then today once again a agent phoned me asking me do I want the plan I told her yes but not at the moment and I spoke to a lady(not going to reveal her name) and told her I will take it but not right away. This lady of today came also with an attitude and told me yes but what is that lady’s name because it seems like you are not called yet.

So my next question is - what is going on with there sistem because it seems to me like both the ladies of yesterday and today firstly has an attitude and the communication is very bad.

It is very disrespectful at this moment I don’t want to take the medical plan or any option because the people in the call centre is very disrespectful.