PG
Palmira G

1 reviews | Active since Mar 2009

10 Aug 2025, 08:25

********* Business Model

1. I missed payment of subscription on account of Bank account problem, 2. Dischem advised that it was suspending cover. 3. I phoned and offered to make payment at their offices. 4. This was declined as "not being their business model". 5. The next subscription payment on 01 August was made. 6. However Dischem advises that it not resume providing insurance cover until the missed payment is made.... even though it did not provided cover for the month in which payment was due... and declined direct payment. 7. What this means is that regardless of month-to-month subscriptions being paid to Dischem it will not provide insurance cover ... i.e., acquiring an income without delivering its professed service. 8. Surely ... SURELY this is an ********* Business Model??????

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Replies (1)
Dis-Chem Health (Medical Insurance & Gap Cover)
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply11 Aug 2025, 10:07
Official
We're sorry to hear about your experience, Palmira. We understand how frustrating this may have been. We assure you that we have taken the necessary steps to resolve this matter, and we will be in contact as soon as possible.