SM
Siphokazi M
1 reviews | Active since Jul 2025
05 May 2026, 08:38
*****
I am writing to formally lodge a complaint and request an urgent refund regarding the handling of my policy.
I initially had a Plus Plan covering both myself and my son at R1450. After missing the premium at the end of March, I contacted your team and was advised to downgrade my plan and remove my son, reducing the premium to R877. I was then further advised by consultants Kelley and Michaela to instead keep my son on the Core Plan, bringing the premium to R990.
Importantly, I was clearly instructed to allow the R877 debit at the end of April to avoid restarting waiting periods. I followed this instruction in good faith.
However, despite the payment being processed, my account remained suspended. When I contacted your call centre for assistance, I was informed that I needed to pay the missed premium to reinstate the policy. During this interaction, the consultant I was referred to handled the matter unprofessionally and ultimately canceled my account.
As a result:
I am currently without cover My payment was taken without the agreed service being provided I experienced poor and inconsistent customer service I am therefore requesting:
A full refund of the amount debited (R877) A formal explanation of how this situation occurred Assurance that corrective measures will be taken to prevent this from happening again This matter is urgent, and I expect a prompt resolution. Please process my refund as soon as possible.
Helpful (0)
Replies (10)0
Replies (10)
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
05 May 2026, 11:18Hi Siphokazi, We regret hearing about your experience and the inconvenience caused. Your concerns have been escalated to our team, and they will be in contact to assist further.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply05 May 2026, 11:18
Official
Hi Siphokazi, We regret hearing about your experience and the inconvenience caused. Your concerns have been escalated to our team, and they will be in contact to assist further.
SM
Siphokazi M's updateReviewer Update
12 May 2026, 16:42The most annoying thing is being contacted by different people who create new reference numbers each time yet when I reply I'm told to use one reference number. One person reaches out then again a different person and you constantly have to repeat yourself and still get no where. I am down with a flu and need my money to go to the doctor seeing as I didn't get my money's worth with you .
SM
Siphokazi M's update12 May 2026, 16:42
Reviewer Update
The most annoying thing is being contacted by different people who create new reference numbers each time yet when I reply I'm told to use one reference number. One person reaches out then again a different person and you constantly have to repeat yourself and still get no where. I am down with a flu and need my money to go to the doctor seeing as I didn't get my money's worth with you .
SM
Siphokazi M's updateReviewer Update
17 May 2026, 09:44I've sent my bank statements showing the money was debited and still received an email stating that I was incorrectly debited yet they won't give me a refund what kind of **** is this ? Can I get my money back please.
SM
Siphokazi M's update17 May 2026, 09:44
Reviewer Update
I've sent my bank statements showing the money was debited and still received an email stating that I was incorrectly debited yet they won't give me a refund what kind of **** is this ? Can I get my money back please.
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
18 May 2026, 10:06 Hi Siphokazi, thank you for your feedback. Kindly be advised that we have forwarded your feedback to our team for review and further assistance.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply18 May 2026, 10:06
Official
Hi Siphokazi, thank you for your feedback. Kindly be advised that we have forwarded your feedback to our team for review and further assistance.
SM
Siphokazi M's updateReviewer Update
18 May 2026, 11:51I am now told that the reference number appearing on my bank statement is not what Dischem uses ,the reference number on my bank statement is DISCHEMI ,How am I responsible for what the reference number is ? How no tell me how? What ****ery is this?
SM
Siphokazi M's update18 May 2026, 11:51
Reviewer Update
I am now told that the reference number appearing on my bank statement is not what Dischem uses ,the reference number on my bank statement is DISCHEMI ,How am I responsible for what the reference number is ? How no tell me how? What ****ery is this?
SM
Siphokazi M's updateReviewer Update
19 May 2026, 16:22I'd hate to create a social media frenzy with this you know? Can I get my money back, so you mean to tell me that no one is smart enough to hear and understand the documents I've sent with the emails ? So you can't retrieve the call records of the person in question that I spoke with and are able to retrieve other records that clearly prove I'm owed a refund you even said I was incorrectly debited yet still refuse to refund me ,I've been asking to be called no one is replying or getting back to me ,must I name abs shame all the idiots who have been declining my refund out of stupidity? Yhooo hayi inene
SM
Siphokazi M's update19 May 2026, 16:22
Reviewer Update
I'd hate to create a social media frenzy with this you know? Can I get my money back, so you mean to tell me that no one is smart enough to hear and understand the documents I've sent with the emails ? So you can't retrieve the call records of the person in question that I spoke with and are able to retrieve other records that clearly prove I'm owed a refund you even said I was incorrectly debited yet still refuse to refund me ,I've been asking to be called no one is replying or getting back to me ,must I name abs shame all the idiots who have been declining my refund out of stupidity? Yhooo hayi inene
SM
Siphokazi M's updateReviewer Update
20 May 2026, 17:07On the 30th of April is a transaction of the R877 yet you still say there's no such thing on your records.
You say you don't use that reference yet the very same amount that was unsuccessful in being collected has the same reference number .
You acknowledge incorrect debiting you acknowledge incorrect advise from one of your consultants please trust and believe the only reason I was downgrading is because I never miss a payment to my lawyers I am taking this to the Ombudsman and definitely suing all of you for so many things see you in court.
I have sent statements as requested along with screenshot of the transaction in question overall because of lack of training to your staff which you acknowledge and still refuse to give me my fund I must just accept this? Never I am a single parent and need every penny I work for don't you dare think you'll take me for a ride
You say you don't use that reference yet the very same amount that was unsuccessful in being collected has the same reference number .
You acknowledge incorrect debiting you acknowledge incorrect advise from one of your consultants please trust and believe the only reason I was downgrading is because I never miss a payment to my lawyers I am taking this to the Ombudsman and definitely suing all of you for so many things see you in court.
I have sent statements as requested along with screenshot of the transaction in question overall because of lack of training to your staff which you acknowledge and still refuse to give me my fund I must just accept this? Never I am a single parent and need every penny I work for don't you dare think you'll take me for a ride
SM
Siphokazi M's update20 May 2026, 17:07
Reviewer Update
On the 30th of April is a transaction of the R877 yet you still say there's no such thing on your records.
You say you don't use that reference yet the very same amount that was unsuccessful in being collected has the same reference number .
You acknowledge incorrect debiting you acknowledge incorrect advise from one of your consultants please trust and believe the only reason I was downgrading is because I never miss a payment to my lawyers I am taking this to the Ombudsman and definitely suing all of you for so many things see you in court.
I have sent statements as requested along with screenshot of the transaction in question overall because of lack of training to your staff which you acknowledge and still refuse to give me my fund I must just accept this? Never I am a single parent and need every penny I work for don't you dare think you'll take me for a ride
You say you don't use that reference yet the very same amount that was unsuccessful in being collected has the same reference number .
You acknowledge incorrect debiting you acknowledge incorrect advise from one of your consultants please trust and believe the only reason I was downgrading is because I never miss a payment to my lawyers I am taking this to the Ombudsman and definitely suing all of you for so many things see you in court.
I have sent statements as requested along with screenshot of the transaction in question overall because of lack of training to your staff which you acknowledge and still refuse to give me my fund I must just accept this? Never I am a single parent and need every penny I work for don't you dare think you'll take me for a ride
Dis-Chem Health (Medical Insurance & Gap Cover)'s replyOfficial
21 May 2026, 14:33Hi Siphokazi, We understand your frustration and apologise for the inconvenience. Kindly note that the matter is currently receiving attention from the relevant team.
Dis-Chem Health (Medical Insurance & Gap Cover)'s reply21 May 2026, 14:33
Official
Hi Siphokazi, We understand your frustration and apologise for the inconvenience. Kindly note that the matter is currently receiving attention from the relevant team.
SM
So now all of a sudden you guys want to tell me about policies? My policy was canceled due to gross negligence and misinformation from one of your own and lack of training to your staff.Give me my money back I want
Siphokazi M's updateReviewer Update
22 May 2026, 07:20So now all of a sudden you guys want to tell me about policies? My policy was canceled due to gross negligence and misinformation from one of your own and lack of training to your staff.Give me my money back I want
SM
Siphokazi M's update22 May 2026, 07:20
Reviewer Update
So now all of a sudden you guys want to tell me about policies? My policy was canceled due to gross negligence and misinformation from one of your own and lack of training to your staff.Give me my money back I want
SM
Siphokazi M's updateReviewer Update
26 May 2026, 09:22It is so baffling that despite acknowledging everything you still refuse to give me my refund ,your consultants were wrong and I need to get my money, what's worse is denying having certain individuals that reached out to me that they work with you where did they get my details ? From that to saying the reference on the debited amount is not correct whereas it's what was sent and is being continued to be sent is diabolical.
Just give me my damn money
Just give me my damn money
SM
Siphokazi M's update26 May 2026, 09:22
Reviewer Update
It is so baffling that despite acknowledging everything you still refuse to give me my refund ,your consultants were wrong and I need to get my money, what's worse is denying having certain individuals that reached out to me that they work with you where did they get my details ? From that to saying the reference on the debited amount is not correct whereas it's what was sent and is being continued to be sent is diabolical.
Just give me my damn money
Just give me my damn money