A CIRCUS MEDICAL INSURANCE

A ****ery of a medical insurance! Staff is not trained, customer service is pathetic! For 3 months i have had to call and beg them to debit my account because i receive an sms stating that the debit order failed.... When I took out this medical insurance i initially arranged for the debit order to go off on the 1st of each month, then called to change to the 31st as they do not have flexi debit order dates like other service providers... they did not send out a new Debi check mandate which my bank stated this is why it fails each month. I have been calling for this issue to be resolved and advised them that a new mandate needs to be sent out, which to date they still have not done! then you make an arranged payments which also do not go off on the date arranged, only on the 2nd week of the month after calling and chasing them does it eventually go off! So for 3 months I have been paying the full amount which for 2 weeks you sit with no cover!!!!