Worst Customer experience!
I app**** for a limit increase 3 weeks ago on my card and was informed this takes around 48 hours. Well, I have called the Call Center (***) several times, speaking to Radwin, Faeez and other agents who all promised to call me back with an update. This has not happened and I am still awaiting feedback on this.
What seems to be the issue? Why can't anyone take ownership of my query and get back to me? This is the worst customer experience I have ever had, shame on you Diners!
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
11 Jun 2018, 11:27Still no response, I am not surprised! Actually thinking of rather closing this account as this is appalling!
's update11 Jun 2018, 11:27
Reviewer Update
Still no response, I am not surprised! Actually thinking of rather closing this account as this is appalling!
's updateReviewer Update
11 Jun 2018, 17:19So, after calling the Call Centre again today and waiting 5 minutes to be assisted, I was informed that Ryan (one of the managers) will be calling me back with an update. As expected, I did not receive a call back from Diners Club.
If there is no feedback that can be given, then call me back and tell me what the issue is. By informing me every time that someone will call me back and then don't just makes things worst!
Is this the way Diners Club works with escalated queries?
's update11 Jun 2018, 17:19
Reviewer Update
So, after calling the Call Centre again today and waiting 5 minutes to be assisted, I was informed that Ryan (one of the managers) will be calling me back with an update. As expected, I did not receive a call back from Diners Club.
If there is no feedback that can be given, then call me back and tell me what the issue is. By informing me every time that someone will call me back and then don't just makes things worst!
Is this the way Diners Club works with escalated queries?
's updateReviewer Update
12 Jun 2018, 18:13Just close the account please, even though Management knows about this Hellopeter complaint there has been no attempt to get in contact with me. I will be placing an article about this in the press and will also share my experience with Diners Clun globally.
's update12 Jun 2018, 18:13
Reviewer Update
Just close the account please, even though Management knows about this Hellopeter complaint there has been no attempt to get in contact with me. I will be placing an article about this in the press and will also share my experience with Diners Clun globally.
Diners Club's replyOfficial
31 Aug 2018, 10:44Dear Mr Buys
We acknowledge receipt of your complaint and will be in contact with you shortly.
Kind regards,
Diners Club SA
Best regards,
Diners Club's reply31 Aug 2018, 10:44
Official
Dear Mr Buys
We acknowledge receipt of your complaint and will be in contact with you shortly.
Kind regards,
Diners Club SA
Best regards,