Replied to 100% of negative reviews
Reply time on negative reviews: 29h 6m
Reply Time
104h 26m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 29h 6m
Nov '25 - Oct '26
Frequently Asked Questions About Diners Club
How is Diners Club rated on Hellopeter?
Hellopeter has tracked Diners Club across 183 reviews. Diners Club hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Diners Club? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2015
UNHAPPY CUSTOMER
I have taken the Diners Club account from 2025. When the card was taken, I was promised that I get number of free services such as Airport Lounge access. Believing in the promise, my self and my daughter accessed the standard bank airport lounge at OR Tambo International airport on the 07th of December 2025 using the Diners Club card. At the reception there was no indication of any charge when I swiped the card. But to my surprise in the last statement (February 2026 ) I see R254 has been charged twice without any notice to me. I am not happy with these kind of surprises. Hence I have decided to cancel the subscription.
1 reviews | Active since Oct 2015
UNHAPPY CUSTOMER
I have taken the Diners Club account from 2025. When the card was taken, I was promised that I get number of free services such as Airport Lounge access. Believing in the promise, my self and my daughter accessed the standard bank airport lounge at OR Tambo International airport on the 07th of December 2025 using the Diners Club card. At the reception there was no indication of any charge when I swiped the card. But to my surprise in the last statement (February 2026 ) I see R254 has been charged twice without any notice to me. I am not happy with these kind of surprises. Hence I have decided to cancel the subscription.
1 reviews | Active since Nov 2016
Diners Club: Unacceptabe Service Standards
Dear Diners Club Attorney Sim******* Nor******, I refer to your email below, as well as your previous correspondence dated 19 March 2026. While I acknowledge the arrears position reflected on the account, I place on record that any alleged missed payment in February 2026 was neither deliberate nor due to negligence. During that period, I was the victim of cellphone theft, which resulted in a SIM swap and loss of access to my banking profile. This necessitated a full reconfiguration of my account and resulted in the loss of beneficiaries, which directly contributed to the missed payment. This remains an isolated incident against a consistent payment history spanning approximately five (5) years, during which I have honoured my obligations in good faith. Notwithstanding the above, I formally dispute the manner in which this matter has been handled and escalated. In particular: No prior adequate notice was given to me drawing attention to the alleged missed February 2026 payment. At no stage in your correspondence dated 10 March 2026 was the alleged default clearly communicated, thereby denying me the opportunity to remedy the same. The sudden handover of my account to attorneys for a single missed payment, without affording me a reasonable opportunity to rectify the default, is unreasonable and appears contrary to the provisions and spirit of the National Credit Act, 34 of 2005 (“NCA”). In terms of Section 129 of the NCA, a credit provider is required to provide proper written notice of default and propose that the consumer refer the matter to a debt counsellor, alternative dispute resolution agent, consumer court, or ombud, prior to enforcement action. Kindly confirm: 1. Whether a Section 129 notice was issued to me 2.The date of such notice; and 3.Proof of delivery thereof. Absent compliance with Section 129 (read with Section 130), any enforcement action or handover is premature and potentially ********. Further, I note that I have historically effected payments around the 1st of each month over a prolonged period, without prior written objection or enforcement regarding the 27th billing cycle date. The retrospective reliance on this cycle date only after handover raises serious concerns regarding procedural fairness and account administration. Notwithstanding my dispute, I have acted in good faith and have since settled the February 2026 arrears. In addition, and in terms of my rights under the NCA and common law, I hereby formally demand the following documentation: A complete copy of the original signed credit agreement. A full and detailed statement of account. A copy of the Section 129 notice and proof of delivery. Proof of mandate and/or cession confirming your legal standing to act on behalf of the credit provider. Take notice that, pending receipt of the above and proper verification thereof, I dispute the validity of the handover and reserve all my rights, including but not limited to referring this matter to the National Credit Regulator and/or the relevant Ombud. I trust that this matter will now be addressed with the seriousness it warrants and that consideration will be given to the immediate withdrawal of the handover, given my payment history and the exceptional circumstances outlined above. Kind Regards V*****G**********
1 reviews | Active since Nov 2016
Diners Club: Unacceptabe Service Standards
Dear Diners Club Attorney Sim******* Nor******, I refer to your email below, as well as your previous correspondence dated 19 March 2026. While I acknowledge the arrears position reflected on the account, I place on record that any alleged missed payment in February 2026 was neither deliberate nor due to negligence. During that period, I was the victim of cellphone theft, which resulted in a SIM swap and loss of access to my banking profile. This necessitated a full reconfiguration of my account and resulted in the loss of beneficiaries, which directly contributed to the missed payment. This remains an isolated incident against a consistent payment history spanning approximately five (5) years, during which I have honoured my obligations in good faith. Notwithstanding the above, I formally dispute the manner in which this matter has been handled and escalated. In particular: No prior adequate notice was given to me drawing attention to the alleged missed February 2026 payment. At no stage in your correspondence dated 10 March 2026 was the alleged default clearly communicated, thereby denying me the opportunity to remedy the same. The sudden handover of my account to attorneys for a single missed payment, without affording me a reasonable opportunity to rectify the default, is unreasonable and appears contrary to the provisions and spirit of the National Credit Act, 34 of 2005 (“NCA”). In terms of Section 129 of the NCA, a credit provider is required to provide proper written notice of default and propose that the consumer refer the matter to a debt counsellor, alternative dispute resolution agent, consumer court, or ombud, prior to enforcement action. Kindly confirm: 1. Whether a Section 129 notice was issued to me 2.The date of such notice; and 3.Proof of delivery thereof. Absent compliance with Section 129 (read with Section 130), any enforcement action or handover is premature and potentially ********. Further, I note that I have historically effected payments around the 1st of each month over a prolonged period, without prior written objection or enforcement regarding the 27th billing cycle date. The retrospective reliance on this cycle date only after handover raises serious concerns regarding procedural fairness and account administration. Notwithstanding my dispute, I have acted in good faith and have since settled the February 2026 arrears. In addition, and in terms of my rights under the NCA and common law, I hereby formally demand the following documentation: A complete copy of the original signed credit agreement. A full and detailed statement of account. A copy of the Section 129 notice and proof of delivery. Proof of mandate and/or cession confirming your legal standing to act on behalf of the credit provider. Take notice that, pending receipt of the above and proper verification thereof, I dispute the validity of the handover and reserve all my rights, including but not limited to referring this matter to the National Credit Regulator and/or the relevant Ombud. I trust that this matter will now be addressed with the seriousness it warrants and that consideration will be given to the immediate withdrawal of the handover, given my payment history and the exceptional circumstances outlined above. Kind Regards V*****G**********
1 reviews | Active since May 2022
Shame on Diners Club
iStore in Cresta today lost a deal worth close to R40000. In the past, we have always been able to use a Diners Club card to purchase from the iStore. Today we were informed that the Diners Club card is no longer accepted. Shame on Diners Club - how does the removal of the Diners Club facility serve customer service?
1 reviews | Active since May 2022
Shame on Diners Club
iStore in Cresta today lost a deal worth close to R40000. In the past, we have always been able to use a Diners Club card to purchase from the iStore. Today we were informed that the Diners Club card is no longer accepted. Shame on Diners Club - how does the removal of the Diners Club facility serve customer service?
1 reviews | Active since Dec 2019
Diners club lounge access fees
Hi. Gen poor levels of service. Don’t return calls. Fail to respond to issues related to oversea travel … Be wary. They imposed a tier system. You will be billed for lounge access Recent travel was billed over R1000 foot lounge use. They claim than one needs spend certain amount per tier. Even though spend can be high you will be billed as it’s one visit per 8k spend. Ridiculous.
1 reviews | Active since Dec 2019
Diners club lounge access fees
Hi. Gen poor levels of service. Don’t return calls. Fail to respond to issues related to oversea travel … Be wary. They imposed a tier system. You will be billed for lounge access Recent travel was billed over R1000 foot lounge use. They claim than one needs spend certain amount per tier. Even though spend can be high you will be billed as it’s one visit per 8k spend. Ridiculous.
1 reviews | Active since May 2009
Poor Service and Settlement Closure Request – Urgent Attention
Dear Diners Club Customer Service, I would like to raise a complaint regarding my recent experience with Diners. On 23 September, I phoned to request a settlement amount to close my account. The agent provided the amount over the phone, and I asked that it also be emailed to me. However, I never received any written confirmation. On 26 September, I paid the amount as confirmed telephonically. Despite this, on 27 September, I received another email requesting payment. I phoned again on 29 September to find out what was happening, and the agent informed me that I still needed to email a formal closure request — which I then did. Unfortunately, I have received no response since then. I am extremely disappointed with this level of service. I have made the full payment, followed all instructions provided, and yet my account still appears to be open, with no feedback or confirmation from your side. Please confirm in writing that: My account has been closed; and There is no outstanding balance or obligation. I would appreciate a prompt response to resolve this matter. My Card: ****9018
1 reviews | Active since May 2009
Poor Service and Settlement Closure Request – Urgent Attention
Dear Diners Club Customer Service, I would like to raise a complaint regarding my recent experience with Diners. On 23 September, I phoned to request a settlement amount to close my account. The agent provided the amount over the phone, and I asked that it also be emailed to me. However, I never received any written confirmation. On 26 September, I paid the amount as confirmed telephonically. Despite this, on 27 September, I received another email requesting payment. I phoned again on 29 September to find out what was happening, and the agent informed me that I still needed to email a formal closure request — which I then did. Unfortunately, I have received no response since then. I am extremely disappointed with this level of service. I have made the full payment, followed all instructions provided, and yet my account still appears to be open, with no feedback or confirmation from your side. Please confirm in writing that: My account has been closed; and There is no outstanding balance or obligation. I would appreciate a prompt response to resolve this matter. My Card: ****9018