LE
Lisa E
1 reviews | Active since Dec 2019
24 Dec 2019, 09:04
Worst credit card we've ever had.
The purchase of Diners by BMO was a travesty. We gave them a chance and they just blew it. Customer service is a joke. They are technologically backward. Within the last couple of months, the card has been declined repeatedly. Diners said that other companies were flagging the charges as security risks. We have never heard of such a thing and contact with those companies revealed that they didn't have the ability to do that. My husband uses this as his travel card and can't afford to get stuck in the middle of a business trip because Diners shuts it down for no reason. We have no choice but to discontinue the use of this card.
Helpful (0)
Replies (5)0
Replies (5)
Diners Club's replyOfficial
24 Dec 2019, 09:13Good day Ms Lisa Engel
In order to resolve your query, please provide us with a contact number or ID number for the main member in order to assist.
Kind Regards
Diners Club Team SA
In order to resolve your query, please provide us with a contact number or ID number for the main member in order to assist.
Kind Regards
Diners Club Team SA
Diners Club's reply24 Dec 2019, 09:13
Official
Good day Ms Lisa Engel
In order to resolve your query, please provide us with a contact number or ID number for the main member in order to assist.
Kind Regards
Diners Club Team SA
In order to resolve your query, please provide us with a contact number or ID number for the main member in order to assist.
Kind Regards
Diners Club Team SA
LE
Lisa E's updateReviewer Update
24 Dec 2019, 10:10There's nothing to resolve. There were five issues in the last two months. The responses from your customer service representatives have always been absurd. It's like they're making it up as they go along. We're done. That's it. We don't have time for another runaround.
LE
Lisa E's update24 Dec 2019, 10:10
Reviewer Update
There's nothing to resolve. There were five issues in the last two months. The responses from your customer service representatives have always been absurd. It's like they're making it up as they go along. We're done. That's it. We don't have time for another runaround.
Diners Club's replyOfficial
24 Dec 2019, 10:19Good day Ms Lisa Engel
In an effort to understand your query and resolve accordingly. Please provide contact details/ ID number in order to assist.
We would like to investigate and advise.
Kind Regards
Diners Club Team SA
In an effort to understand your query and resolve accordingly. Please provide contact details/ ID number in order to assist.
We would like to investigate and advise.
Kind Regards
Diners Club Team SA
Diners Club's reply24 Dec 2019, 10:19
Official
Good day Ms Lisa Engel
In an effort to understand your query and resolve accordingly. Please provide contact details/ ID number in order to assist.
We would like to investigate and advise.
Kind Regards
Diners Club Team SA
In an effort to understand your query and resolve accordingly. Please provide contact details/ ID number in order to assist.
We would like to investigate and advise.
Kind Regards
Diners Club Team SA
LE
Lisa E's updateReviewer Update
24 Dec 2019, 10:42Clearly this is an automated response. It epitomizes everything we hate about this card.
LE
Lisa E's update24 Dec 2019, 10:42
Reviewer Update
Clearly this is an automated response. It epitomizes everything we hate about this card.
Diners Club's replyOfficial
30 Dec 2019, 12:34Good day Ms Lisa Engel
Please be advised that we would like to investigate your enquiry and advise. In an effort to understand your query and resolve accordingly. Please provide contact details/ ID number in order to assist?
Kind Regards
Diners Club Team SA
Please be advised that we would like to investigate your enquiry and advise. In an effort to understand your query and resolve accordingly. Please provide contact details/ ID number in order to assist?
Kind Regards
Diners Club Team SA
Diners Club's reply30 Dec 2019, 12:34
Official
Good day Ms Lisa Engel
Please be advised that we would like to investigate your enquiry and advise. In an effort to understand your query and resolve accordingly. Please provide contact details/ ID number in order to assist?
Kind Regards
Diners Club Team SA
Please be advised that we would like to investigate your enquiry and advise. In an effort to understand your query and resolve accordingly. Please provide contact details/ ID number in order to assist?
Kind Regards
Diners Club Team SA