AT
ANDRE T

1 reviews | Active since Sept 2015

16 Sept 2015, 13:44

********* Charges

I am totally shocked at what I am owing your company. <br> <br> Firstly I was charged for using the Airport Lounge at OR Tambo in February 2015. This is what Diners Club should cover.<br> <br> Secondly I was charged again in May again after my card has expired, I actually did not enter the lounge. I left when they said they could not help me with an expired card.<br> <br> In the interim I have not received any statements form you via email, which you clearly will now dispute. The attached invoice I got from your call centre today.<br> <br> I have now been charged monthly interest on my outstanding balance. <br> <br> The joke of this whole matter is that you have also charged me R140 per month as a penalty for not paying the account that I knew nothing about.<br> <br> Attached is my proof of payment of the amount of R1165.31 as full and final payment for account #.<br> <br> I am totally disgusted in you as a company.<br>

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Replies (1)
Diners Club
Diners Club's reply16 Sept 2015, 15:16
Official
Hello adtheron,

We acknowledge your frustration and sincerely apologise for the inconvenience. We are investigating and will revert shortly.


Kind regards

Diners Club