Standard Bank unable to provide PIN due to doing IVR maintenance on Saturday morning

For months we have tired to get the PIN so that my daughter can use the card while traveling overseas. When calling the contact centre there appeared to be another 083379… cell number as the primary contact number. They cannot inform me where this number comes from. I have requested they find out and inform us as it is not one of ours and someone could be hacking into our details. We have tried on numerous occasions to change it to her number, to no avail.

I then got hold of this to see what was going on and changed it to my cellphone number as Standbank Bank was not capable of changing it to hers and she was travelling. On the 30 November I received a sms from Standbank Bank + ********** ********** 67 at 12:11pm stating and I quote “The cellphone number on your Standbank Card profile has changed to 0836....... If this is incorrect contact us urgently on ********** 000.”

When I phoned again to Marleen I was informed that the number had not changed. She would once again escalate it and I would have to wait once again 24 hours to see if it was done.

I left it over 24hours with 2 nights just in case Standard Bank needed the extra time to run their updates.

On phoning this morning just before 10am Rodney informed me that it had been updated now.

I then phone ********** 377 in order to complete the process. At the end of the first attempt I was informed that Standbank cannot complete this process now call in later. I did so and the same thing happened again.

I then called Rodney back and he found out that Standard Bank is doing maintenance on the IVR today.

Surely maintenance should only be done after hours and like most other banks they freeze all changes etc so as not to disrupt service over this period.

I inquired if there was any other way of getting the PIN and I was informed NO. With my daughter flying out again this is really an issue but Standard Bank has no work around at all, they are doing maintenance!

Diners Club you really need to note how Standard Bank is affecting your brand.